FAQ
Our Guide to your
Frequently Asked Questions
Find quick answers to your questions below, or reach out to our support team for more help!
Last Updated on July 24, 2024
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General Questions
Covers the basics of Nexus, its purpose, sign-up process Free Trial, and available resources.
Ziantra is a next-generation, modular control panel designed for developers, teams, and businesses to manage servers, applications, and integrations with ease. It combines performance, simplicity, and flexibility — letting you control everything you need and disable what you don’t.Unlike traditional panels, Ziantra uses a smart modular architecture. Every feature — from monitoring to file management — is built as a module. You can activate or disable modules anytime, keeping your panel lightweight and optimized for your specific workflow.Not necessarily. Ziantra is designed to be developer-friendly but beginner-accessible. The dashboard is intuitive and clean, and you can perform most operations with a few clicks. However, developers will appreciate the flexibility to customize modules and automation rules.Yes. Ziantra supports multi-server management. You can monitor, configure, and control all your connected servers from a single unified dashboard. -
Features and Plans
Includes information on features in the Free Trial, plan flexibility, and compatibility with other software.
The Free Trial gives you full access to Ziantra’s core modules — including dashboard control, file management, and basic monitoring — so you can explore how the panel works. Some advanced or enterprise modules may be limited or available for preview only.Yes. You can upgrade or downgrade your plan at any time directly from your Ziantra account. Changes are applied instantly, and billing automatically adjusts to your new plan level.Each plan is tailored to different needs: Basic: Core management tools for individual users or small projects. Standard: Adds automation and integration modules for small teams. Enterprise: Includes advanced scalability, priority support, and team management tools. You can also activate or disable modules as needed, so you only use (and pay for) what you need.Yes. Ziantra is built with a modular integration system, supporting popular services like Docker, Git, Cloudflare, and more. You can also create your own integrations through the upcoming Ziantra API and developer SDK. -
Security Protection
Outlines security measures such as data encryption and backup practices to ensure user safety.
Ziantra uses end-to-end encryption (SSL/TLS)No. Your server data remains entirely private and isolatedZiantra supports automated and manual backup scheduling. You can back up configurations, files, and databases directly from your dashboard and choose secure storage locations — local, remote, or cloud. Restoration is quick and fully integrated.Yes. Ziantra follows strict data privacy principles aligned with GDPR and other global standards. We ensure transparency in how your data is handled, stored, and deleted upon request. -
Customer Support
Details support options, including self-help resource and contact methods for assistance.
You can reach our support team anytime through the Support Portal in your dashboard or via email at support@ziantra.io (replace with your actual contact). We aim to respond to all inquiries within 24 hours on business days.Yes. Ziantra provides ticket-based support for all users, and live chat support is available for Standard and Enterprise plans. Enterprise clients also receive priority routing for faster resolutions.Absolutely. Our Help Center includes detailed documentation, FAQs, and troubleshooting guides covering installation, configuration, and module setup. You can also access quick tips directly inside your Ziantra dashboard.Our support team can assist with: Installation and setup guidance Troubleshooting configuration or connection errors Billing or subscription issues Feedback and feature requests For custom integrations or enterprise-scale deployments, a dedicated technical advisor can be assigned.
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